Telkom Business’ izwe.ai brings multilingual translation services to SMEs – IT News Africa

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Telkom Business, together with Enlabeler, has introduced izwe.ai, an artificial intelligence-based transcription and translation platform that provides businesses with text-to-speech services to create a cost-effective and convenient communication experience for SMBs.

Transcription and translation

Through izwe.ai, businesses can engage directly with multilingual transcription and translation services. The platform enables SMBs to eliminate manual work by automatically transcribing and translating important information into text with a high level of accuracy.

“Every business needs digital tools to stay competitive and you can’t think of digital without mentioning AI. Through this platform, the goal is to enable several different speech-related services,” said Stefan Steffen, director of Telkom.

“Currently, we provide transcription and translation services, but we are also developing more refined services that are more technical when it comes to entity extraction, sentiment analysis and other valuable services. added,” he added.

“Humans in the Loop”

The service will enable clients to access translation and transcription services in the various South African languages ​​at increased levels of accuracy.

Enlabeler has a network of digital linguists who are connected to the platform to help provide clients with accurate translations and transcriptions. If a business wants greater accuracy than the automated transcription service can provide, they can select the Humans-in-the Loop service on the izwe.ai website.

Companies simply need to upload data to the platform, and it is distributed to the digital workforce who will then provide human transcription to achieve the required levels of accuracy.

“The combination of machine learning and Humans-in-the-Loop allows us to deliver highly accurate results in a customizable way. The first automatic transcription model we deploy is our English model. This one focuses on the transcription of the different South African accents. Telkom Business plans to introduce isiZulu, Afrikaans, Tshivenda, Xitsonga and Sesotho transcription models in the future,” said Steffen.

In a multilingual country like South Africa, companies must be able to communicate their offers in several languages. With the izwe.ai translation component, businesses can expand their reach beyond English-speaking consumers.

Steffen specifies that the translation service is supported by a network of linguists. This allows them to find linguists who can meet the needs of each client. Besides South African languages, the platform can also translate into Portuguese, Kiswahili and Dutch.

“Some of the technology in text-to-speech platforms is not presented in a useful way for a local small business. The Telkom Business offer includes value-added services that allow SMEs to use the platform to their advantage. izwe.ai is a service that resonates with SMEs across all industries,” Steffen explained.

“We believe there is a real opportunity to add value in areas such as education and healthcare. There are also many social use cases, and by having this platform as an asset in South Africa, we will grow the local digital workforce while increasing the impact we have on our communities,” said he declared.


Edited by Zintle Nkohla

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Connie A. Bailey